Production, Shipping, Returns, & Exchanges
PRODUCTION, SHIPPING, RETURNS & EXCHANGES
Please review your order very carefully. Contact firstname.lastname@example.org before ordering if there are any questions.
All items are "made to order" or obtained from a third-party supplier. This does require enough time to guarantee quality products made specially for you. Production on all items typically takes 7-10 business (Monday-Friday and excluding holidays) days after order placement. In some cases, due to item back order, there may be a slight delay (usually of no more than 7 additional days).
We do not hold excess inventory or stock.
Orders placed after 4:30 pm CST or over the weekend will not be processed and prepped for production until the following business day. Delays can occur due to manufacturing, order volume and/or weather conditions.
Although orders may be ready to ship sooner, please plan on your order not shipping until after the 7-10 business day production time frame has passed.
Shipping time frames (does not include production time frame) for domestic purchases sent via Priority Mail range from 1-3 business days. Domestic purchases shipped via First Class Mail ranges from 3-7 business days.
Shipping time frames for International purchases sent via Priority Mail range from 6-10 business days. Domestic purchases shipped via First Class Mail varies by destination. Tracking for international orders is not available, but rest assured your order is on its way once you receive the shipment confirmation email.
- US customers can expect to receive their item(s) in 5 business days or less. We do not currently offer expedited shipping.
- Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.
- International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
- International customers are responsible for any duties associated with purchase.
- Please note that US customers receive tracking via USPS.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Please do not email for a status update or to inquire about your order unless the 7-10 business day production time has passed and you still have not received tracking information.
SHIPPING & HANDLING
Shipping prices are based on the value of the items you are purchasing. Please use the chart below to estimate the standard shipping/handling charge for your order. If you have any questions or concerns about the fees, our Customer Service Manager will be more than happy to assist. You can reach her at email@example.com or (901) 401–0361, Monday thru Friday, 10:00 am to 5:00 pm EST. If you catch us outside of business hours, you can always email!
ORDER VALUE S&H FEE*
ALL ORDERS $8.95
* For orders to Hawaii, Puerto Rico, Alaska and other US territories, add $25 to the S&H fee.
Domestic orders are shipped through USPS, DHL or UPS Ground service. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help.
If you need rush delivery, please contact customer service before ordering.
In-stock items ship within 1-2 days from our MI warehouse although some items may take longer to process. Once shipped, orders are received within 7 - 10 business days. We do not ship on Saturdays, Sundays or holidays. Items sent directly from our suppliers may take longer to arrive.
While we do all that will can to ensure your order's timely delivery, the Black Then & Now Store cannot be held responsible for conditions beyond our control such as severe weather and service interruptions.
We are not responsible for orders once they leave our warehouse or our supplier. We provide tracking numbers for all orders, any delivery issues (including but not limited to stolen, misplaced, or damaged packages) should be addressed to the shipping service used for that order.
Please note that items ordered together may be shipped separately. Occasionally some items may be back-ordered or out of stock. You will be emailed in a timely fashion should this be the case.
Orders placed within Tennessee will be charged TN sales tax.
For international orders, please contact customer service with your shipping address and items for purchase to receive a shipping quote. Shipping charges vary depending on the weight of the package and the destination country. Our base price for international orders is $25 USD. We ship international orders through USPS.com. Orders are assigned international tracking numbers. There are no rush orders for international deliveries. We are not held responsible for any issues or delays in international customs. All international sales are final.
Returns postmarked back to us within seven days after receipt of purchase are eligible for a refund.
Returns postmarked back to us within 7 to 21 days after receipt of purchase are eligible for store credit only.
Special orders that have been customized or personalized in any way are non-refundable, and cannot be returned. If you have questions about your item(s) regarding this policy, please contact customer service before ordering.
Returned items must arrive in original condition to be eligible for a refund. Items that are returned and arrive broken or damaged are non-refundable. This includes items damaged in transit. It is the customer's responsibility to correctly package fragile or bulky items to ensure they arrive safely to our returns department. If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package, and additionally, you can insure your package against loss or damage.
Refund applies to the cost of item only, any shipping costs associated with the order are non-refundable. Please be advised that you are responsible for the shipping fees incurred for the return. We will issue a refund once we have inspected the merchandise. Please allow 5-7 business days for refunds to be processed back into your account.
All SALE items are final sale.
All merchandise marked FINAL SALE is NON-RETURNABLE & NON-REFUNDABLE. We cannot accept returns on these items. If any merchandise that was purchased as a final sale is returned, it will be shipped back to the customer. No exceptions will be made.
Any orders purchased with a promotional discount code over 20% is a Final Sale and not eligible for returns, refunds or exchanges.
For a Defective or Damaged Product:
Please contact us at firstname.lastname@example.org to tell us the reason and condition of your defective item. You may be asked to provide a photograph of this defect. We will provide a return shipping label at our expense for all products determined as a manufacturers defect.
Ship returns to this address:
BTAN RETURNS / 3750 Hacks Cross Road / STE. 137 / Memphis, TN 38125
We accept the following methods of payment: Visa, Mastercard, American Express, the Black Then & Now E-Gift Cards, PayPal, and Money Orders.
In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product.