Terms and Conditions
All items are "made to order" or obtained from a third-party supplier. This does require enough time to guarantee quality products made specially for you. Production on all items typically takes 7-10 business (Monday-Friday and excluding holidays) days after order placement.
We do not hold excess inventory or stock.
Orders placed after 4:30 pm CST or over the weekend will not be processed and prepped for production until the following business day. Delays can occur due to manufacturing, order volume and/or weather conditions.
Although orders may be ready to ship sooner, please plan on your order not shipping until after the 7-10 business day production time frame has passed.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from BlackThenAndNow.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. BlackThenAndNow.com does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that state being delivered.
Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.